- 1). Find out the important and relevant information before you meet the person you will be delivering the news to. This information normally includes the location of the deceased, the exact circumstance of the death and the condition of the body.
- 2). Visit the people closest to the individual immediately. Unless the circumstances are exceptional, this news should always be delivered in person, not on the telephone. Bring another person along who's also informed about the circumstances of the death; this can be useful for additional support and information.
- 3). Greet the person at the door. Identify yourself and explain your relationship to the deceased.
- 4). Make sure that you are speaking to the right person. Don't assume.
- 5). Ask if you can come inside and sit down.
- 6). Do not delay or pause in telling the news once you've sat down. This can create unnecessary pain and tension. Straightforwardly give the news. For example, you could say, "I am afraid that I have very bad news. Claire Fisher has died".
- 7). Be prepared for a possible emotional outburst. Everybody reacts differently to news like this, so don't be shocked.
- 8). Be transparent about what you know. Explain that you're able to provide information about the incident if he wants to hear it. Proceed at the other person's pace; let him know what information you have available, but don't supply it unless asked. Some people won't want to know certain details.
- 9). Ask the person if there's anyone else he would like you to contact.
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