- 1). Click the "Contact Us" link at the bottom of your "Club Penguin" account screen.
- 2). Select the option that best matches your account situation. If you don't have a "Club Penguin" membership, select "General Support Questions." If you have a membership, select "Billing/Membership Questions."
- 3). Fill out the Web email form with your name, contact number, country, email address and Penguin name as well as the reason you feel the moderator shouldn't have issued the ban. If you believe your account was hacked, include details about it -- for example, your younger or older sibling stole or found your password and then used inappropriate language on your account to get you banned on purpose.
- 4). Click "Submit" to send the email. A confirmation screen will appear.
- 5). Wait for a response from the Club Penguin Support Team. A reply can take up to two business days. Check your email inbox and spam folder regularly during this time.
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