Remote Does Not Work

• 1). Remove items obstructing the path between the remote control and the television. Point the remote directly at the television.
  
  
• 2). Replace dead batteries and ensure they are installed correctly. Do not mix old and new batteries.
  
  
• 3). Change the operating mode on the remote to the correct device.
  
  

No Picture or Sound

• 1). Turn the television to a different channel to ensure that the problem is not the channel broadcast.
  
  
• 2). Check the cable connections and tighten loose connections. Inspect the cables for damage and replace damaged cables.
  
  
• 3). Plug another small appliance into the outlet to make sure it is working properly.
  
  

Video Issues

• 1). Check the video cables and install them correctly if the television has poor picture quality. Replace damaged cables.
  
  
• 2). Turn off nearby appliances to determine if other appliances are causing interference if the picture is shaky or has vertical or horizontal bars.
  
  
• 3). Wait for the image to appear after the television has been turned on. This is part of the normal startup. If a picture does not appear within five minutes, call for service.
  
  

Audio Issues

• 1). Adjust the balance if one speaker on the television does not work. In the menu, select "Audio" and then "Balance." Adjust the balance, as needed.
  
  
• 2). Check the HDMI cable and tighten the connections if there is no sound when using an HDMI cable. Inspect the cable for damage. Replace damaged cables.
  
  
• 3). Ensure that you are using MP3 files if there is no sound when using the USB connection to play audio files.