- In addition to scheduling appointments, a service call-specialist is also responsible for offering solutions to problems with the products or services. Troubleshooting is often offered via email, chat, fax, or other technological devices. Some specialists are also involved in the sales process and help influence which service a customer will purchase. Specialists commonly receive a high number of calls per day and are often monitored by the company to ensure quality service and efficiency.
- Service-call specialists are required to have computer skills, display telephone etiquette, and usually have some prior experience in customer service. While no formal degree is needed, a high school diploma is commonly required. Employers also provide on-the-job training and resources to help explain products and services and communicate with customers according to company protocol.
- Service-call specialists earned nearly $30,500 in 2010, according to the Bureau of Labor Statistics. Hourly wages vary depending on location, company size and the type of industry. For example, those working in the insurance and brokerage industry, in 2010, earned an average of approximately $35,000 per year.
- Service-call specialists earned the most Washington, D.C., where employees earned approximately $19.25 per hour in 2010, Delaware, California, Connecticut and Massachusetts. However, in the top-paying U.S. market of metropolitan San Jose, specialists earned nearly $23 per hour in 2010, U.S. Department of Labor Statistics reported.
previous post