- The Amtrak website provides the most detailed and quickly accessible information about train travel. It describes routes, ticket types and travel plans. The site also allows ticket purchases. Unfortunately, the only customer service available is through email. No live chats are available.
- Those preferring to talk to a live person can dial 800-USA-RAIL for voice or 800-523-6590 for TDD/TTY. The customer rep can answer all questions interactively and handle reservations and ticketing.
- Passengers can visit the train station closest to them to buy tickets from a live person. Station information is available on the website; be sure to check when the ticket windows are open, as they have limited hours that may be shorter than the actual station hours. Stations can offer waiting areas, restrooms, restaurants, stores and brochures.
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