Their eyes lit up with the sight of mountain bikes in Dachigam, a forest reserve that was recently made accessible for tourists in Kashmir. €I'm going to take you to a part of Dachigam which has been rarely visited by tourists coming here,€ said Abdul, the guide. I was happy, and but my twin kids were much happier than us. However, I was at loss in terms of physical confidence. €I'm too old to visit,€ said I. €This is what you believe, see I'm forty but still young,€ he laughed.

It has been 10 years now, but I still remember those moments. Thanks to my laptop that was all new at that point of time. It holds images and videos of our tour. But time tests everything, and in the morning when I thought to share those happy times with my spouse over a cup of tea, I was taken aback. The screen went blue all of a sudden, and it was not responding at all. All what best I can do was to restart the machine, but again only to meet the same fate. I was puzzled. Then a number flashed in my intellect, it was a helpline number of a technical support company. I dialed it to reach its helpdesk and, luckily was welcomed by a softly speaking lady. She comforted me, and collected all that she needs regarding laptop configuration, error messages that I received, and more. She helped me to have a backup of my system, reinstalled the Windows and transferred my data back. It was nothing less than a fantasy to get everything fixed over the phone. I was now able to turn on my laptop, and access my digital assets. Eureka! I'm the greatest that what I felt.
This is not any one of the kind incident today. The emergence of online technical support has transformed the customer service experience at all. Experts can help with every stage - whether it's setting up or configuring a new computer or laptop, or troubleshooting any existing technical problems, you can get all from the comfort of your home or office. At times, experts can offer remote-based support. They can take remote access of your system, and perform installation, configuration, diagnostic or troubleshooting as per your needs. Don't get skeptic with myths regarding the security of the remote support as it is done through a totally encrypted protocols and the access is one time valid. Means none could re-connect with your system, once the session ends. The remote desktop software asks for a fresh session key, and that should be provided by users himself.

Technical Support services can be availed free of cost from the original equipment manufacturers, provided your product is within the warranty period. Otherwise, you need to go by their payment policy. However, third-party technical support vendors are also in the fray to offer customized and reliable support at affordable rate. But don't make any haste. Have a thorough knowledge about the authenticity of the service provider before making a deal. Know about their proficiency, availability, service level agreement and not to forget the escalation matrix that you may need in hour of discrepancy.