- 1). Call, write or e-mail your local consumer affairs office or your state attorney general's office and request information about a company's complaint history. Know the exact name and the business address of the company you're inquiring about.
- 2). Be specific about what information you request. It isn't enough to know the number of complaints that were filed.
- 3). Find out the nature of the complaints if you can.
- 4). Ask to look at the actual complaint files to learn more about the complaints and see how the company responded to them.
- 5). Inquire about any special investigations of the company.
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