Heres how the new 5-year warranty works:
- Starts with 2011 model year Hino trucks
- The basic warranty plan lasts 24 months and comes with unlimited mileage.
- During the first 24 months, everything is covered, including manufacturing or material defects, air conditioning, block heater, radio, clutch, etc. Every part of the truck will be repaired at no cost to the owner during this time.
- The engine warranty for Hino trucks lasts five years and covers the engine for up to 250,000 miles.
- Starting in 2011, the engine warranty also covers some important key components like the turbo charger, the fuel injection supply pump, and the fuel injector.
- The injector warranty on model year 2008, 2009, and 2010 Hino trucks has also been extended to last for five years with unlimited miles. That five year time begins on the date the original warranty actually started.
In addition to these standard warranties, Hino also offers a number of expanded warranties to cover other parts of the vehicle, like the cab or other extended conventional warranties. What makes the Hino truck even more remarkable is the fact that sometimes the warranty might not even be needed. J.D. Power and Associates recognized the J-08 series engine in Hino trucks as having the highest customer satisfaction in its class.
Hino also offers a service they call HinoWatch for the first three years of ownership, no matter what the mileage is. Drivers just need to call in and give them the vehicle identification number, the location of their truck, and the issue they are having. The calls are free, and HinoWatch will help get the truck back on the road, including calling a tow truck and getting it to a trusted Hino dealer like Tri Truck Centre for repairs. If the truck is not within 250 miles of a Hino dealer, then the truck will be towed to another approved repair shop. In the case of repairs that are covered by a warranty, Hino will even pay for the tow.
Hino Watch also covers lockout service and even assistance if you happen to run out of fuel or DEF on the highway. The driver or owner is responsible for the costs of the DEF, fuel, or roadside services in this case. Battery jumpstarts are also available, and drivers can call to easily find the dealer that is nearest to them. Truck service from HinoWatch is available throughout Canada and in the United States.
With Hino, truck service options are among the best in the industry. The manufacturer does everything in its power to protect the owners and drivers of its vehicles. Most owners would recommend the brand to other owners who are looking to purchase.